At ABS we’re as committed to the restoration of you, the person behind the wheel, as we are to the repair of your vehicle. Here you’ll find a team of highly experienced customer service managers and client service staff that are trained to take vehicle damage process out of your life quickly, reliably and professionally.
- Vehicle recovery: An ABS accredited towing service will be appointed by us to recover your vehicle promptly and deliver it as found to our premises. Our towing service providers are handpicked and appointed by ABS because of their superior reputations, experience and equipment maintenance standards. Each towing service provider is bound to service excellence standards through a service level agreement that ensures our customers are served quickly and reliably – and with care and integrity at all times. Once your vehicle is received at ABS our 24 hour guard service takes care of your vehicle.
- Concierge services: Our wired customer lounge ensures that our customers are able to coordinate accident reports, insurance claims and make personal arrangements from the comfort of our centre. Refreshments are on tap and an ABS driver will deliver you home safely when required.
- Immediate quotation: ABS uses Audatex, an internationally renowned state-of-the-art vehicle damage assessment and quotation system that ensures that accurate quotations get delivered to you and your insurer within 24 hours of receiving your vehicle.
- Insurance claim assistance: ABS takes the hassle out of insurance claims by dealing with your insurer directly. We’ll assist you to complete and submit your claim form and will follow up your claim with your insurance company until vehicle assessment is complete and your claim approval is received.
- Keeping you in the loop: Our customer service department follows a rigid customer service process to keep you posted through the repair, restoration as well as the invoicing and accounts process. Feel free to call our customer service department at any time on 011 805 3867.
